Refund Policy
Overview
At LIGIMO.com (“LIGIMO”, “we”, “our”, “us”), your transactions are protected by our escrow payment system. This policy explains when refunds apply, how to request one, and the timelines involved.
Refund Eligibility
- Item/service not received.
- Item significantly not as described (wrong, defective, damaged, or incomplete).
- Order cancelled before shipping/delivery.
- Service not rendered as agreed.
Non-Refundable Cases
- Buyer confirms receipt/release and funds have already been paid out from escrow.
- Change-of-mind after successful delivery (unless seller’s policy allows it).
- Requests made outside the refund/dispute window.
- Categories marked non-refundable (e.g., instant digital goods, perishable items, personalized orders), unless required by law.
How Escrow-Secured Refunds Work
- Buyer pays → funds are held in escrow.
- Seller fulfills the order.
- Buyer confirms receipt → funds are released to the seller.
- If an issue is raised before release, funds remain in escrow until resolved.
How to Request a Refund
- Timeframe: Open a dispute/refund request within [3–7 days] of delivery or expected delivery date.
- Submit Evidence: Provide order ID, photos/videos, courier proof, or relevant screenshots.
- Review: LIGIMO reviews both sides and may request more info.
- Outcome: If approved, refund is issued to the original payment method; otherwise we’ll provide the resolution rationale.
Returns (Physical Goods)
Where a return is required for inspection or replacement, you may need to ship the item back in original condition/packaging unless otherwise stated by the seller. Unless the seller is at fault, return shipping costs may apply.
Processing Times
- Case review: typically 2–5 business days after receiving complete evidence.
- Approved refund settlement: 5–10 business days (payment gateway/bank dependent).
Chargebacks
If you file a chargeback with your bank while a dispute is open on LIGIMO, we may pause the platform process and provide evidence to the payment provider. Duplicate refunds (platform + chargeback) are not permitted.
Abuse & Fraud
Suspected abuse (e.g., false claims, item-not-received scams) may lead to refund denial, account restrictions, or termination consistent with our Terms & Conditions.
Contact
Questions about this policy or an existing case?
Email: support@ligimo.com
Phone: +234 903 334 7999
Address: Nnewi North
This policy is governed by the laws of the Federal Republic of Nigeria and may be updated periodically. Please check this page for changes.
